Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, here is how it works. Your statutory rights are not affected.

1. 14 days to return
You can return any item within 14 days of receiving it, for any reason. Items must be unworn, unwashed, with all tags attached. Please try things on as you would in a shop; items showing signs of wear, washing, perfume or make-up may be refunded at a reduced amount.

2. How it works
E-mail us at info@blytheandrose.uk within 14 days of delivery with your order number and what didn't work (size, fabric, colour, or simply changed your mind). We reply within one working day and sort it with you: a different size, a partial refund so you keep the item, or a return. If a return is the right option, we send you a returns reference and the address to send it to.

Please don't post anything before you hear from us. The address on your parcel label is a dispatch centre, not our returns address, and parcels sent there can't be matched to your order.

3. Return postage
Return postage for change-of-mind returns is paid by you. There is no restocking fee. If an item is faulty, damaged or not what you ordered, we cover the cost and send a replacement or a full refund, your choice.

4. Exchanges
Need another size or colour? E-mail us and we arrange it. Where possible we send the new one straight away so you're not waiting.

5. Faulty or wrong items
Check your order when it arrives and e-mail us as soon as you notice anything wrong. A photo helps. We replace or refund at our cost.

6. Refunds
Refunds go to your original payment method within 14 days of the item reaching us, or of you sending proof of postage. Your bank may take a further 5 to 10 working days to show it. We refund the amount you paid; if you return part of a multi-buy order, the discount is recalculated on the items you keep.

7. Cancelling before dispatch
Changed your mind straight away? E-mail us. If your order hasn't been dispatched yet, we cancel and refund it in full.

8. Parcel not arrived
If your parcel hasn't arrived within 15 working days of dispatch, e-mail us. We'll chase the carrier and, if it can't be found, send a replacement or refund you. You won't have to wait for the carrier's investigation.

9. Late or unannounced returns
Returns must be requested within 14 days of delivery and posted within 14 days of our reply. Parcels sent without a returns reference, or outside these times, may not be accepted.

10. Items that can't be returned
Earrings, swimwear and underwear once opened, for hygiene reasons, unless faulty. Sale items can be returned like any other item.

11. Something wrong with your order?
E-mail us first. We resolve nearly everything within one day.

Questions? E-mail info@blytheandrose.uk. A real person replies within one day.